Apartments in Charlotte, NC
FAQs about Life at Charlotte Exchange
We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!
Applications are typically approved within 24–72 hours, depending on screening results and completion of required documentation.
No, furnished apartment homes are not offered; however, third-party furnishing options are available through CORT Furniture Rental.
Yes, short-term lease options are available. Contact the leasing office for current availability, lease terms, and pricing details.
No, corporate leases are not currently available.
Yes, move-in specials or leasing incentives may be available. Please contact the leasing office for the most current offers and qualification details.
Yes, decorating is allowed; however, the apartment must be returned to its original condition at move-out to avoid additional charges.
Apartment homes include Energy Star stainless steel appliances, including a washer, dryer, dishwasher, refrigerator, and stovetop.
No, subletting or short-term rental of apartments is not permitted.
Yes, all apartment homes include an in-unit washer and dryer.
Yes, the pool is open daily from dawn to dusk.
Yes, the fitness center is open 24 hours a day.
Yes, all amenities and access points are secured and require a key fob for entry.
No, packages are not held in the leasing office; residents have access to a LuxerONE package room for deliveries.
Yes, resident parking is available and monitored. For the most up-to-date parking availability and details, please contact the leasing office.
No, EV charging stations are not currently available; however, future installation is planned.
Yes, the community is conveniently located near Charlotte Area Transit System options, including the LYNX Blue Line light rail and bus routes.
The community is located within the Pinewood Elementary and Harper Middle College High school districts.
Rent can be paid online through the resident portal, with additional flexible payment options available.
Yes, renter’s insurance is required with a minimum of $100,000 liability coverage.
No utilities are included in the rent. Water and sewer are billed based on individual usage.
Residents must contact Duke Energy to establish electricity service prior to move-in.
The community offers a bulk internet and cable package through Spectrum.
Yes, the community is pet friendly.
Yes, pets are welcome and associated fees apply. For the most current pet fees and complete details, please visit the Floorplans page or contact the leasing office for a personalized quote.
Yes, breed restrictions apply; please contact the leasing office for a full list of restricted breeds and requirements.
Yes, on-site maintenance staff are available to assist residents.
Yes, residents can submit a maintenance request through the resident portal for assistance.
Yes, maintenance requests are typically responded to within 24 hours and addressed based on priority.
No, you do not need to be present, but access to the apartment must be provided.
Yes, during office hours you may contact the leasing office for assistance; after hours, residents are responsible for contacting a locksmith.
Yes, each apartment is professionally cleaned, inspected, and prepared by the maintenance team to ensure it is move-in ready.